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SMS alerts facility.

Bank is forwarding various transactional, informative, promotional, educational SMS alerts to customers on their registered mobile number.

Types of SMS alerts:

By Registering the Mobile number, customers will be provided with the following SMS alerts

Sr.no

Type of Alerts

1 Transaction Alerts
  a. ADC transactions irrespective of amount –
  b. OTP Generation
  c. Other than ADC- TXN alert to customer in Finacle For SB,CA and OD accounts transactions for Rs.5000/- and above and Cash Credit Rs.1 lac and above
2 Cheque presented in inward clearing ( Through RMI upload)Rs.1 lac and above at entry level of transaction
3 Aadhar linking
4 Missed call SMS banking on customer account
5 Cheque Book Dispatch information
6 Account opening SMS to customer - For Newly opened account.
7 Potentially dormant account
8 Dormant account
9 FDR maturing SMS
10 On issuance of FDR
11 Loan installment
12 Loan overdue
13 For BKCC Accounts expiry date intimation to customer - Before 15 days.
14 Inward and outward cheque retuned unpaid irrespective of amount- daily.
15 KYC non compliance SMS - in bulk ( after certain interval)
16 Birthday wishes to customer.
17 Acceptance of Form 15G/15H in the system
18 Card Hot listing

Service Charges:

  • Saving Bank accounts : Rs. 15/-+ Taxes per quarter
  • Current/CC/OD accounts : Rs. 25/-+ Taxes per quarter
The amount would be deducted at the beginning of the quarter.

Default Subscription:

For existing as well as new customer, who fulfill following requirement, would be automatically subscribed and charged for SMS alerts facility.

  • Scheme Type - Saving, Current, Overdraft or Cash Credit scheme.
  • Account where mobile number is registered in CBS
  • New account if not un-subscribed at the time of account opening

SMS Charges Exemption Categories:

  • Basic Saving Bank/FI/PMJDY customers
  • Super Saving/CA Premium/CA privilege customers
  • Staff Members (including ex-staff members)

Option for Subscription/Un-subscription:

  • By giving application in the base branch.
  • By sending SMS to 8422009988 (charges applicable) in the following format -

Un-subscribing SMS alert facility

DEACT <Last 4 digit of account number>         Example – DEACT 0811

Subscribing SMS alert facility (for A/c where customer had unsubscribed the facility earlier)

ACT <Last 4 digit of account number>          Example – ACT 0811

Confirmation will be sent to customers after subscription/un-subscription in the following format:

Message for Un-Subscription

Your request for de-activation of SMS alert service is successfully processed.

Message for Subscription

Your request for activation of SMS alert service is successfully processed.

Note-

  • The keywords are not case-sensitive
  • In case SMS was not received as per format specified above, then a SMS will be send as “Invalid keyword/message”
  • If customer is having more than one account they are required to un-subscribe/ subscribe for each account separately.
If account holder unsubscribe before starting of next quarter, he will not be charged from subsequent quarter but charged for current quarter. After un-subscription such customer will get only mandatory alerts, informative & educative SMS and will not get other SMS alerts.

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