Customer desirous of availing these facilities should submit an application form in the prescribed format to the branch where he/she maintains his/her account. After registration, customers of AnyBOB will be provided a Smart Card and PIN (Personal Identification Number); ID & PIN will be provided to the users of DialBOB and ConnectBOB products. For security reasons customers are advised to change the preset PIN before using the facilities and also at frequent intervals.
What are the timings for using Baroda Omni services? AnyBOB
You can avail this service within the common banking hours of both Base Branch & Operating Branch. Base branch is the branch where you maintain your account and Operating Branch is where the you desire to avail the facility. Operating Branch can be any designated branch of your city.
DialBOB and ConnectBOB
You can avail these services from anywhere in India and abroad, all the 24 hours through a Telephone / Mobile Phone (for DialBOB) or PC/Laptop (for ConnectBOB).
Are Baroda Omni services secure?
Baroda Omni products are offered in a highly secured environment using State-of-the-Art Smart Card based Technology, electronic digital certificates etc. Access to Baroda Omni services is based on ID & PIN. ID & PIN are given to the customer after registration under the scheme. Only customer knows PIN. For security reasons you are advised to change PIN at frequent intervals and not to share with any one or write his/her PIN on any piece of paper, not in his/her exclusive custody.
What is Smart Card?
A smart card is a card similar to plastic ATM or Credit Card but a chip embedded on it. Main function of a Smart Card is identification of the user and authentication of the Card by the System. It is tamper proof and secret information cannot be read by any one other than the customer himself.
What to do if Smart Card is lost?
When the card is lost you should immediately inform your branch/control center and also submit a written application to Base Branch. The loss of card message will be intimated to Baroda Omni control center and the card will be hot listed.
Can somebody else/ family members can use my Smart Card?
Other than the card holder, no body else can use the Smart card. Smart card identifies the customer in four different ways Photograph, Signature, Personal Identification Number i.e his secret PIN number and on-line verification of his account. PIN numbers are to be kept secret.
What is the security if my card is lost ?
If the card lost you should report to Base Branch/Control Center immediately. Base branch will intimate the message to Baroda Omni control center and your card will be hot listed. Once if a card is hot listed that card cannot be used anywhere else.
What I have to do at collection centre?
You have to instruct your dealer/representative to deposit your cheque at our identified Collection centre. You may also avail our pickup facility.
I maintain an account with Bank of Baroda at other than Base branch. Can I avail BCR services?
Yes, you can avail the services even if you are not maintaining the account at the base branch. For more information and detail procedure of availing the service contact the branch manager where you are maintaining the account/ nearest Basebranch.
How to register for Baroda Omni Services?