How does the customer benefit from the Bob Billpay service?
The customer can receive all the bills electronically and also schedule payment of these bills electronically eliminating the need to issue cheques and stand in queues.
The payments can be made from any existing bank account. No new accounts need to be opened. The choice of the bank account for payment of each bill can be made at the last minute depending on the balance funds in each account.
An 'Autopay' option can be used to schedule payment of a particular bill on a fixed day of every month from a pre-decided bank account.
The customer can analyse your total expenses in the form of bill payments through charts and easy to use tools.
What are the timings for using Bob Billpay services?
Bill Payment can be made 24-hrs a day through a computer from the comfort of the home, office or a cyber cafe.
How to register for Bob Billpay Services?
The one-time registration formalities can be completed by
Logging on to www.Bob Billpay.com and filling the online registration form.
Confirming the user-id and password by replying to the email sent by Bob Billpay
Signing the Registration Form and the Payment Authorisation Form sent by Bob Billpay
Attaching a photocopy of a cheque or a cancelled cheque from the bank account specified.
How to Manage Billers ?
The customer can choose the billers from whom he/she would like to receive bills electronically by providing the account details. From the next billing cycle, the customer will receive bills electronically from the chosen billers, which can then be paid from any of the bank accounts of the customer registered with Bob Billpay. The customers can also modify account details of the billers already added or delete them at any time.
How to Manage Bank account ?
The customer can add more bank accounts at any time by providing the account details such as account number, MICR code, etc. For each bank account added, the customer will have to provide a Payment Authorisation Form verified by the customer's bank and a photocopy of a cheque or a cancelled cheque from that account. The customer can verify the Payment Authorisation Form directly or the customer can request Bob Billpay to assist. The completed form need to be either mailed to Bob Billpay or deposited at the nearest BOB branch for onward delivery to IndiaIdeas. The customer can delete existing bank accounts at any time.
Are Bob Billpay services secure?
The customer is ensured of the highest standards of security through a 128-bit encryption (which is the maximum possible over the internet).
Bob Billpay has obtained a certification from VeriSign Inc, the world's largest provider for Internet trust services.
Meanwhile it is recommended that the user keep the user-name and password confidential.
Do I need to have account with Bank of Baroda?
Not necessary, You are required to have an account with any of the banks in Mumbai.
Shall I continue to get my physical bills?
Yes, you will continue to get Physical bills apart from the bills presented electronically at Bob Billpay.com
After registering to Bob Billpay, can I pay bill on the counter?
Yes, even after registering to Bob Billpay, you can pay bills on the counter also.
Can I add/drop a biller?
Whenever a new biller is added customer will be informed through mails. At any point of time customer may add/drop any biller.