Customer Communication

Toll free Telephone Facility

Toll Free Telephone facilities are being provided to the customers for quick redressal of the customer complaints over telephone. The facility is intended to reduce paper work and time for redressal of the complaints.

Following are the telephone numbers.

No.	Name of the Centre/ Zone	Toll free telephone no.
1	New Delhi	1600114560
2	Jaipur	1600211400
3	Patna	1600336101
4	Chennai	1600334545
5	Kolkata	1600333300
6	Pune	1600332002
7	Mumbai	1600225025
8	Baroda	16002332600

> Our Commitment and Responsibilities
> Common Practices followed by our Branches
> Safeguards
> Common areas of Customer – Banker relationship
> Time - Norms for various banking transactions
> Extended Banking Hours
> Customer Communication
> Banking Ombudsman Scheme, 2006
> Redressal of Complaints
> Other customer centric initiatives