Government Business

Pension Payments

• Pensioners of Central and State Governments can open a separate pension account in our identified branches.
  
  
• Pensioners are requested to produce the life certificate once in a year (i.e. in the month of November) to enable the branches to pay pension without interruption/delay.
  
  
• The pension will be credited by the branch to the pensioner’s savings or current account on the last working day of the month.
  
  
• The pension for the month of March will be credited on or after 1st working day of April.
  
  
• The pension will not be paid in cash. Pension can be paid through joint account with the spouse
  
  
• Every pensioner is required to submit marriage/remarriage/unemployment certificates periodically wherever applicable.

PPF, Savings Bank to Senior Citizen, Govt. Relief Bond

The Bank entertains and undertakes following services:

• Opening of accounts under Public Provident Fund Scheme through designated branches.
  
  
• Opening of accounts under Senior Citizens Savings Scheme - 2004 at all designated branches.
  
  
• Issue and Servicing of Relief / Savings Bonds at designated branches.

Collection of Taxes & Government Dues:

• Citizens can remit certain types of Taxes like Income Tax, Sales Tax, Wealth Tax, Interest Tax, Gift Tax, Corporation Tax, Estate Duty, Customs and Excise Duty, from the designated branches.
  
  
• Necessary Challans for remittance of Taxes are available at these branches.
  
  
• Our all designated branches for collection of direct taxes are covered under On Line Tax Accounting System. (OLTAS)
  
  
• Tax can be remitted in cash or by cheques payable locally / banker's cheques. Outstation cheques/drafts are not accepted. The receipted challans in the cases of payment by local cheques shall be released only after realisation.
  
  
• Telephone Bills, Electricity Bills and Water Bills are also accepted at designated branches.

> Our Commitment and Responsibilities
> Common Practices followed by our Branches
> Safeguards
> Common areas of Customer – Banker relationship
> Time - Norms for various banking transactions
> Extended Banking Hours
> Customer Communication
> Banking Ombudsman Scheme, 2006
> Redressal of Complaints
> Other customer centric initiatives