Contact Centre

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Baroda Contact Center

Contact Center

Procedure for reporting suspicious / fraud transaction

In case of any Unauthorised Electronic Banking Transaction in your account through Debit Card/M-Connect/ Baroda Connect, please use following mode for registration of your complaint and blocking of channel :

Toll-free number/Phone Banking

24 x 7

IVR

24x7

Select option 1, To Report loss of card, to report a fraud or to report an Unauthorized transaction not done by you

1800 22 33 44
1800 258 44 55
1800 102 44 55

Reporting to home branch

As per Branch Timings

To know the details of your branch please visit

https://bankofbaroda.com/locate-us-branch.htm

You can also block your Debit card though the following channels

How to Connect with Contact Center

Channel : M-Cot

Path : Request Service > Debit Card Hotlisting

Channel : Baroda Connect

Path : Login to Baroda Connect with sign on password > Services > My Accounts > Debit Card Blocking

For reporting the Unauthorised transaction related to Gift Card / Pre-paid Cards / Re-loadable card and Unified Payment Interface (UPI) please contact as per below contact details

Gift / Pre-paid / Reloadable card

Unified Payment Interface(UPI)

Available from 9AM to 4PM on Bank working days.

frm.upi@bankofbaroda.com

  • Do’s

    • Change your password at regular intervals
    • Verify transaction alert received via SMS
    • Protect the mobile phone via password
    • Look for https and verify website address while logging Bank’s Corporate website, Baroda Connect or Bank’s other websites.
    • Use a strong password for your Payment Applications
    • Immediately intimate your base branch for Change in address / mobile number, Erroneous/ unauthorised transaction, Loss of Debit Card/Demand Draft etc.
    • Immediately report lost/ stolen Mobile / Debit Card to Service Provider / Police / Bank
  • Don’ts

    • Never share the Login details / PIN / OTP / Transaction IDs / Passcode / Confidential information to any one
    • Do not store any sensitive information such as Login ID, password, debit /credit card details, etc. in a folder on phone/computer or on paper etc
    • Never transfer funds without validation of recipient
    • Never forget to intimate us for change in address / mobile number to avoid miss-delivery of transaction communication
    • Never click on embedded links from unknown sources on social networking sites/emails
    • Employ caution on using Bluetooth in public places

Contact Center - an e-Channel for Banking Service Delivery

The banking had been built on relationship of mutual trust and confidence. While routine services of Bank can be made available through machines using technology, customers tend to feel comfortable in interacting with bankers for their banking needs.

Contact Center is a delivery channel which bridges the gap between the technology and customer and provides benefits of technology to customers. Its aim is to provide most of the banking services through telephone channel, with the help of technology, thereby improving convenience to the customers.

How to Connect with Contact Center

All customers or members of general public except PMJDY customers and other Financial Inclusion scheme can connect with Contact Center by dialing the Toll Free Number 1800 22 33 44 or 1800 102 44 55 from anywhere in the country. The call is not chargeable to the caller.

How to Connect with Contact Center

1800 22 33 44, 1800 258 44 55, 1800 102 44 55

(for all customers except PMJDY customers and other Financial Inclusion scheme)

Dedicated Toll free no. for Pradhan Mantri Jan Dhan Yojana (PMJDY) customers and other Financial Inclusion scheme.

1800 102 77 88

Contact Center Availability

Contact Center services available throughout the year without any holiday.

Contact Centre services are available 24X7 except for PMJDY services.

Services through IVR is available for customer having TPIN

Caller Identification

Caller will input the Account number through his / her telephone keypad. The IVR identifies the customer and passes on the information to CRM to popup the customer dashboard. The Telephone Personal Identification Number (TPIN), a four digit numerical password, is used as security verification code for verifying the caller. For those customers who do not possess the TPIN, a procedure ‘Session Verification’ is adopted to identify and verify the customer for the current session.

TPIN Generation

Customer can generate the TPIN online over telephone. Customer will call the contact Center, through his / her Registered mobile phone and verify themselves through a set of verification questions. Subsequently,customer will be led to generate their TPIN for themselves in the same session.

Once a customer generates the TPIN, then he / she will be in position to avail the services of contact Center without any hassle of verification. He can also use the services provided through IVR round the clock.

Services Provided by the Contact Center

Account Enquiry

Linked Accounts

  • Balance Enquiry
  • Statement
  • Transaction Status
Cheque Services

Operative Account

  • Stop Payment
  • Status Enquiry
  • Cheque Book Request
General Enquiry
  • Products & Services
  • Branch/ATM Location
  • Interest rate & FOREX Rate
  • Lead Creation
  • Wealth management Product
Debit Cards Services
  • Blocking of Card*
  • Request for registration of PIN
  • Request for reissuance of Debit card
  • Complaint registration of debit card failed transaction
Baroda Connect
  • Help Desk Services
  • Activation of Password
  • Regeneration of Password
  • Complaint on failed transactions
Mobile banking
  • Registration of Mobile Banking Services
  • General queries of mobile banking
  • Resend PIN/LINK

* Hot listing of Debit Cards / Webchat for General queries are available 24 x 7

  • Services Underlined are also available through IVR round the clock.
  • General Enquiry services are also available for Non-customer

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