Contact Center - an e-Channel for Banking Service Delivery
The banking had been built on relationship of mutual trust and confidence. While routine services of Bank can be made available through machines using technology, customers tend to feel comfortable in interacting with bankers for their banking needs.
Contact Center is a delivery channel which bridges the gap between the technology and customer and provides benefits of technology to customers. Its aim is to provide most of the banking services through telephone channel, with the help of technology, thereby improving convenience to the customers.
How to Connect with Contact Center
All customers or members of general public except PMJDY customers and other Financial Inclusion scheme can connect with Contact Center by dialing the Toll Free Number 1800 22 33 44 or 1800 102 44 55 from anywhere in the country. The call is not chargeable to the caller.
1800 22 33 44 or 1800 102 44 55
(for all customers except PMJDY customers and other Financial Inclusion scheme)
Dedicated Toll free no. for Pradhan Mantri Jan Dhan Yojana (PMJDY) customers and other Financial Inclusion scheme.
1800 102 77 88
Contact Center Availability
Contact Center services available throughout the year without any holiday.
Type of Services
Services through IVR using Telephone Personal Identification Number(TPIN) i.e. without the help of Contact Center Agent.
Round the clock
Services Through Agents
Type of Services
Hot listing of Debit Call( to use this service please select node no1 after selecting language)
Round the clock
Type of Srvices
All Other Services Except services referred above
6AM to 10PM
Services through IVR is available for customer having TPIN
Caller will input the Account number through his / her telephone keypad. The IVR identifies the customer and passes on the information to CRM to popup the customer dashboard. The Telephone Personal Identification Number (TPIN), a four digit numerical password, is used as security verification code for verifying the caller. For those customers who do not possess the TPIN, a procedure ‘Session Verification’ is adopted to identify and verify the customer for the current session.
Customer can generate the TPIN online over telephone. Customer will call the contact Center, through his / her Registered mobile phone and verify themselves through a set of verification questions. Subsequently,customer will be led to generate their TPIN for themselves in the same session.
Once a customer generates the TPIN, then he / she will be in position to avail the services of contact Center without any hassle of verification. He can also use the services provided through IVR round the clock.
Services Provided by the Contact Center
- Balance Enquiry
- Transaction Status
- Stop Payment
- Status Enquiry
- Cheque Book Request
- Products & Services
- Branch/ATM Location
- Interest rate & FOREX Rate
- Lead Creation
- Wealth management Product
Debit Cards Services
- Blocking of Card*
- Request for registration of PIN
- Request for reissuance of Debit card
- Complaint registration of debit card failed transaction
- Help Desk Services
- Activation of Password
- Regeneration of Password
- Complaint on failed transactions
- Registration of Mobile Banking Services
- General queries of mobile banking
- Resend PIN/LINK
* Hot listing of Debit Cards / Webchat for General queries are available 24 x 7
- Services Underlined are also available through IVR round the clock.
- General Enquiry services are also available for Non-customer