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Customer Caution > Do’s & Don’ts
 

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Do’s & Don’ts of ATM / Debit Card operation

Do’s

  • Sign on the strip on the back of your Card as soon as you receive it.

  • First use of the card must be on an ATM, else it will not be accepted at Point of Sale (POS)

  • Memorize your PIN (personal identification number).

  • Store your card in a secure place where you will immediately know if it is missing.

  • Beware of "shoulder surfing." Shield your PIN from onlookers by using your body. Once you complete your transaction, check to be sure that you have your card and your receipt, then leave immediately.

  • Always change the PIN as soon as you receive it. Preferably, change it every quarter

  • Store the ATM-cum-debit card carefully so that the magnetic stripe does not get damaged

  • Be alert. If you find signs of any external fittings or loose wiring, report to the bank and use another ATM

  • Periodically verify the passbook entries to ensure its correctness. Any unauthorized card transaction in the account, if observed, should be immediately reported to the Bank.

  • Please ensure that the card is swiped in your presence at POS (Point of Sale)

  • Immediately inform the Bank if the ATM / Debit card is lost or stolen.

Don’ts

  • Never lend your card to anyone.

  • DO NOT WRITE YOUR PIN ON THE CARD.

  • When disposing of old receipts and statements, don't use public waste receptacles.

  • Never share your PIN (personal identification number) with anyone including a family member or bank personnel or in response to requests through email, etc

  • Never carry your PIN in your wallet or purse

  • Never let anyone see you input your PIN

  • Never use a PIN that could be easily guessed, e.g. your birthday or telephone number.

  • Never leave your card unattended, e.g. in your car, in a hotel room or at work.





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