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FAQs

1. Do I have to register separately for Bills services under Baroda Connect?
2. What are the different biller categories?
3. How do I register for a Presentment biller?
4. How do I register for a Payment biller?
5. How do I make a payment to a registered biller?
6. When will the payments be processed?
7. When can I see the bills for presentment type of billers?
8. I am not able to see the name of my registered biller in 'Make a Payment' option
9. Can I change the scheduled date of payments once scheduled?
10. How can I see my scheduled payment?
11. How do I delete a biller registered by me earlier?
12. How can I view the status of payments?
13. How can I get the receipt for payments made?
14. Can I do part payment?
15. When will I know that a bill has been paid?
16. If I register for presentment type biller, will I still receive my bill in paper form?








1. Do I have to register separately for Bills services under Baroda Connect?

No, you don't have to register separately for this service. It is available to all Baroda Connect Users having transaction rights. You require to login to Baroda Connect with your Internet Banking User ID and Signon Password for Bills facility. You should also have transaction password.


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2. What are the different biller categories?

There are 2 categories of billers available under Bills services:

a) Presentment Type

Under presentment type of biller, the bill which the user would like to have it presented has to register one time. After successful registration for the biller, the bills can be viewed online. After you register for a presentment type biller your details are sent to the biller and whenever your bill is generated (which would be the next billing cycle from your registration date), it will be presented and you can make the payment.

Payments to such billers cannot be made immediately after registering them, it usually takes 3-4 weeks after the date of registration for your bill to be presented online.

b) Payment type:

Under Payment type of billers, you can make the payments either immediately or scheduling for a future date.


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3. How do I register for a Presentment biller?

Steps

Bill Pay
In Bills menu, under the option Bill Presentment, Click on "Add a Payee"
Bill Pay
Search on "Payee Name" (eg. Mtnl or input the first alpha as =91m' or 'mt' or 'mtn' )or "City" or "State" (choose from dropdown) or "Business Category" (choose from dropdown)
Bill Pay
You will be shown a list of billers
Bill Pay
Select the biller of your choice and click on the link in "Payee Name"
Bill Pay
Input the Nickname as per your choice and the Payee specific details
Bill Pay
Choose from the radio button either the 'Auto Pay' option or 'Manual' option
Bill Pay
Click on "Add"


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4. How do I Add a Payee for a Payment biller?

Steps

Bill Pay
In Bills menu, under the option Bill Payment, Click on "Add a Payee"
Bill Pay
Choose whether you want to register a "Standard Payee" or "Non-Standard Payee"
Bill Pay
Search on "Payee Name" (eg. Mtnl or input the first alpha as =91m' or 'mt' or 'mtn') or "City" or "State" (choose from dropdown) or "Business Category" (choose from dropdown)
Bill Pay
You will be shown a list of billers
Bill Pay
Select the biller of your choice and click on the link in "Payee Name".
Bill Pay
Input the Nickname as per your choice and the Payee specific details
Bill Pay
Click on "Add"

You will get a message on of the screen as "Payee added successfully with Payee List Id No…..". This means you have successfully added a Payee for a Payment biller. For adding more than one biller, repeat the above process. Once a biller is added by you, the same is available for your future payment.


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5. How do I make a payment to a biller?

Payment to Billers in "Payment" mode:

Bill Pay
Under Bills menu in Bill Payment option, Click on "Make a payment" option.
Bill Pay
Choose either of the payment method from -
One time payment to a Standard Payee
Adhoc Payment
Repetitive Payment
Bill Pay
Fill up the details for which the payment has to be made
Bill Pay
Tick if payment has to be made instantly else give the scheduled date on which the payment has to be made Click on "PAY"

Confirm the transaction by entering your 'transaction password'. The status of your bill payment will appear in the message screen.


Payment for Billers in "Presentment" mode:

For billers in presentment mode, your registration details are sent to the biller. Subsequently whenever the bill is generated by the biller, it is uploaded on Baroda Connect.

Bill Pay
Under "View Pending Payments" query for pending bills either on Payee Id, or Payee Nickname or Consumer Code
Bill Pay
Select for the status of the bill "Waiting for Acceptance".
Bill Pay
The details as to whether the Part Payment, Late Payment or Excess Payment, is allowed or not is also displayed.
Bill Pay
Click on the link "Payee" for any modification of the bill details else Click on the "Edit" button.
Bill Pay
The bill with the necessary details will be displayed. Modify the date on which you want to pay the bill and click on "Accept".
Bill Pay
The said bill can be made as hot payment by removing the scheduled date and tick mark on Hot payment and Clicking on 'Accept' button.
Bill Pay
Once the bill is accepted, the status changes to 'Pending'
Bill Pay
All the Presented bills for the user available with status as "Pending' is available for making the payment.

(NOTE: You can schedule the payment on such bills only on or before the due date specified otherwise the bill will get defaulted. You cannot make payments to the bills with defaulted status)


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6. When will the scheduled payments be processed?

All the scheduled payments will be processed on the scheduled date and the accounts will be debited accordingly on the Scheduled Date. In case of holiday the account will be debited the next working day. Scheduled payments will be processed for the scheduled date at the cut off time prescribed by the Bank.


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7. When can I see the bills for presentment type of billers?

The bills for the presentment type of biller can be seen from the next billing cycle from the date of your registration.


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8. I am not able to see the name of my biller in 'Make a Payment' option.

You have to add a payee so that the same is available in the list added by you for making any Present or future payment.


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9. Can I change the scheduled date of payments once scheduled?

Yes you can change the schedule date irrespective of the status i.e. "Waiting for Acceptance" or "Pending"

Bill Pay
Select the bill for which the scheduled date is to be changed.
Bill Pay
Click on the "Edit" button and you can change the scheduled date and click on "Update" in case of Pending status and "Accept" in case of "Waiting for Acceptance" status.


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10. How can I see my scheduled payment?

You can see a scheduled payment for bills in "pending" status by following the below given steps:

Click on the link "View Pending Payments" and click on the link =93Payee" where status is shown as "pending"


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11. How do I delete a biller registered by me earlier?

Payment Type: You can go to "Add a Payee" and select the biller and click on the link in Payee Nickname and tick the button "Delete this Personal Payee from my personal list" and click on 'Update' button.

Presentment Type: If the status is "Waiting for acceptance" then you have to accept the bill and when the status changes to "Pending" then only you can delete the bill presented.


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12. How can I view the status of payments?

For viewing the status of payments made, you can go to "View Payments made" option and view the payments. The number of payments with status as "Pending" can also be seen on the Bill Pay home page 'Alerts'.


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13. How can I get the receipt for payments made?

Click on "Show Payments made" to see all your past payments. Select the bill and click on the detail. Print outs of Cyber Receipt can be taken.


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14. Can I do part /excess/late payment?

The bills which has been registered for Presentment and whose status is "Waiting for Acceptance", and upon clicking on 'Edit' button will show whether Part/excess/late payment is allowed or not.


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15. When will I know that the a bill has been paid?

After successfully submitting your payment, you can check the status of your payment in "Payment History" or "View Payments made".


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16. If I register for presentment type biller, will I still receive my bill in paper form?

Yes.


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