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From One Success to Another
Dear Stakeholder,
Financial Year 2006–07 was quite eventful, as a number of initiatives
started in 2005-06 were carried through and some new initiatives were
added. Bank of Baroda continued to make excellent progress in 2006-07
achieving record new business, net profits, credit growth and considerable
reduction in NPA levels. Your Bank has also achieved significant success
in International operations and created new benchmarks for future
performance.
I am happy to report that the Bank achieved all the 4 key objectives that it
set for itself for FY-07: a.) To be a Rs.200,000 Crore Bank, b) CBS Branch
Network to cross 1000, c) ATM Network to reach 1000, d) Global Net
Profit to cross Rs.1000 Crore. I am further happy to share that the Bank
could not only achieve but also surpass the targets set under “Statement
of Intent” with the Government of India.
The Bank firmly moved towards implementation of “Multi-Specialist
Banking”, rolled out new Business Models for Wholesale, Retail and SME
Segments; set-up a chain of 13 Retail and 16 SME Loan Factories acrossthe country; launched many new deposit and loan
products, and added over 2.2 million to the Global
Customer Base. The Bank today enjoys the trust and
confidence of over 29 million customers around the
globe.
New Initiatives:
During the year, we continued our momentum for
transformation, for improving operational efficiency,
speeding up the decision-making processes – all with
a view to distinctly improve our response time to the
customer. In our quest to add new
revenue streams, we reorganized
many business functions, entered into
strategic tie-ups for distribution of
third-party products, launched Wealth
Management Services, signed MoU
with a foreign partner for JV in Mutual
Fund and identified a foreign partner
for JV in Life Insurance. The year was
also marked by rapid strides in
expansion of CBS Network and ATM
Network and launch of many ebanking
products. In the International
arena, we launched a new innovative
online money transfer product
“RapidFunds2India” from UAE, Oman
and UK. An important step was to
restructure Gujarat operations by
merging erstwhile three zones into a
unified Gujarat operations. The
results have started showing up.
Business Performance Highlights:
On the Business front, we could firmly
place the Bank on a higher growth
trajectory. Global business growth
recorded an all-time high of 35.79%.
Domestic credit growth was at a robust level of
33.53%, with Retail & SME credit given big thrust.
With special efforts mounted, we could sharply
improve the asset quality and bring down Gross NPA
to less than 3% and Net NPA to 0.60%. With
Integrated Risk Management Systems in place, the
Bank is well placed for BASEL-II compliance.
Our International operations have always been a key comparative advantage to the Bank. Overseas
business grew by as high as 72%, contributing
handsomely to the Bank’s topline and bottomline. We
expanded our network abroad reaching 60 Branches
/ Offices.
Employee Engagement:
I have always believed that it is the total engagement
of employees at all levels that is crucial for Business
results. Throughout the year, apart from monthly
communication to employees, I have gone around the
country and addressed several
groups of managers and employees,
sharing with them the ambition of the
Bank to reach Rs.200000 crores
landmark, smooth implementation of
Core Banking Solution (CBS),
palpable improvement in customer
Service and reducing customer
response time in crucial business
matters. In open houses with
employees, I sought feedback from
them about the operating
environment and suggestions to
improve the same. During these
meetings, I have shared my
concerns and impressed upon the
need to improve skills to meet the
new challenges. I called upon
employees to increasingly
participate in the Centenary Year KHOJ-II : an organization-wide
Talent Identification and
Development Programme. We also
set in motion a number of new
initiatives in HR such as Fast-Track
promotion channels, management
trainee scheme for placement at
overseas Branches and intensive
Management Development programmes for
developing our executives.
I am extremely delighted to find that our colleagues
at operating level showed tremendous enthusiasm
and aspiration to improve the level of business and
customer service. It is gratifying that with the
cooperation of all, we could achieve our ambition to
achieve Rs. 200000 crores business.
Entering the Centenary Year:
This year is a special year for us in the Bank. On the
20th July 2007, the Bank will enter its Centenary Year.
When we revisit the past, I feel inspired by the
enormous contribution of our yesteryear leaders
including the Visionary Founder who steered the Bank
through all times and took the Bank to the premier
status that it enjoys today.
The Road Ahead - Crafting a Bank of the
Future:
It’s a continuous journey. We in the Management
Team are conscious of what we have inherited and
are dedicating ourselves to craft a Bank for the Next
Century. I and my Team are putting together a
concrete agenda to pursue this goal - pursuing "Multi-
Specialist Banking" Global Best Practices, deploying
most modern technology, reskilling the employees,
reaching out to the chosen markets and customers
and continually innovating Business Models, Delivery
Channels, Products and Services; constantly looking
at systems, processes and structures to redesign them
to modern day’s requirements to respond to the
emerging customers,. We have also taken some first
steps – Our Mumbai Main Office – flagship office of
the Bank for many years – is being repositioned as a
modern “One Stop Financial Supermarket”. Over 100
Branches under CBS net are being positioned as
“Branches of the Future”.
Inspired by the grand vision of our Founder, the late
Sir Maharaja Sayajirao Gaekwad – III of Baroda, we
are fully committed to catapult the Bank into the top
league and join the global banking community.
Towards this, we plan to add atleast 10 Branches /
Offices in different overseas locations across
geographies, during the Centenary Year. We would
also largely complete the process of technology
upgradation and extend the boundaries of banking
through our offering of a larger basket of financial
services to the customers.
I do realize that what we have accomplished thus far
is only a modest beginning and we have miles to go
to realize our ambitions. In this endeavour, I solicit
your continued cooperation and patronage.
Thank you.
(DR. ANIL K. KHANDELWAL)
Chairman & Managing Director
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