Online Complaints / Feedback / SPGRS

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Grievance Redressal

Customer Complaints

It is our endeavor to provide you with the best products and services. In case of any grievance , we will be glad to assist you.

Level - 1

You may access any of our channels mentioned below:

You may register your grievance online through our grievance redressal portal. Upon lodging the grievance in the portal, a Unique Tracker Id will be generated which needs to be quoted for future interactions.

Level - 2

If your grievance is still not redressed, you can escalate your concern to the Regional Level quoting the unique Tracker ID

Level - 3

If your grievance is still not redressed, you can escalate your concern to the Zonal Level quoting the unique Tracker ID

Level - 4

If you are not satisfied with the response received, you may escalate your concern to our Principal Nodal Officer Mr. Kuku Ram Kanojia in the following ways quoting your Unique Tracker ID :

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